Enable HTML Content in Ticket Thread by Default
Idea shared by Michael Luciuk - January 14, 2015 at 4:21 PM
When a user views a ticket the view it in a non-HTML/Plain Text view.   We really need to have the HTML displayed by default in a tickets preview pane  (I know this is the opposite of most customers).  By HTML I mostly am referring to tables, links, bolds, images and fonts.
Is there a configuration or setting that can change the default setting of the Preview Pane?   In SmarterMail  there is a setting under account settings called "Display Format" that one can switch between HTML and Plain Text. 
We would be amiable to changing this at code base level if needed.  

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Employee Replied
January 14, 2015 at 4:33 PM
Employee Post
Hello Michael,
Thank you for the inquiry about modifying the default view in SmarterTrack. Unfortunately we do not have any settings or allowed configurations outside of the application that you can enable. We have done this based upon the design of the application to provide you with the best overall performance. If we were to use the HTML format then some formatting may not be able to make it through and to alleviate any issues we have provided the HTML view apposed to the format being the default.
Andrea Rogers Replied
June 3, 2016 at 8:23 AM
Employee Post
I changed this thread from a Question to a Proposed Idea in order to facilitate tracking on this request. 
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

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