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Smartermail 13: Messages stuck in spool
Problem reported by Nicolas Lambert - January 14, 2015 at 12:16 PM
Submitted
Hi,
 
It's been a couple times now that we see a batch of messages getting stuck in the spool for many hours. They always show a "Next attempt" date which is in the past. For example I have this message right now which is stuck. It's 14:08 here and the Next Attempt will be at 14:03.
 
Usually we have to log onto the mailserver with an FTP software, download the messages from the spool folder, erase the message from the web interface and from the FTP and finally re-upload the message (.eml only not the .hdr) into the drop folder. It's the only way we were able to fix the next attempt date and get these messages delivered.
 
Did anyone notice something similar with Smartermail 13 or is it just us?
 
Thanks !

3 Replies

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Steve Reid Replied
January 15, 2015 at 8:46 AM
It could be some other software on your server holding on to these files so Smartermail can't access them properly. Check you antivirus.
3
Steve Reid Replied
January 15, 2015 at 12:45 PM
I think this thread should be turned into a feature request.
 
It would be nice if there was an unavoidable message saying when an external spam assassin is offline.
1
CCC Replied
March 26, 2015 at 8:10 AM
I second the feature request, and further recommend having smarter mail optionally send a notification email alert if an external Spam Assassin server (or any external RBL) is unresponsive.
 

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