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How to suppress auto-response for tickets from specific email addresses?
Question asked by Michael Woffenden - December 18, 2014 at 6:07 AM
Answered
We want to be able to suppress the auto-response when an incoming ticket is created by (i.e. sent from) specific email addresses.
 
Is there any way to do this?
Michael Woffenden
Founder and President
Information Results Corporation
www.InformationResults.com

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2
Employee Replied
December 18, 2014 at 12:38 PM
Employee Post
To prevent an auto-responder to a specific email address login as the system admin and go to Settings | System Settings | Set up | Emails and enter in the email address in the options tab. After that has been saved the next time an email is received by the email address no auto-responder should go out.
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Ben Santiardo Replied
July 14, 2015 at 7:27 AM
How is this performed in v11.x? The menu system has completely changed and I don't see this option.
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Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES

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