Welcome to the SmarterTools Support Portal

Our portal offers users a number of support resources, from the ability to initiate tickets and live chats with our agents to self-help resources via our Knowledge Base, Community, and Online Help. For more information and answers to commonly asked questions, see the SmarterTools Support Policy.

To fully participate in this Support Portal, a SmarterTools account is required. To request an account, please submit a ticket to the Sales Department using the Tickets button above.

 

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Recent Articles

JUN27
The Beauty of the Disposable Email Address

These days, it seems offering up an email address is required everywhere you go -- both online and off! However, many people hate the idea of giving away personal information so freely, even when it means receiving something in return. In this blog post, learn how SmarterMail’s disposable email address let’s you get what you want yet avoid becoming vulnerable to spam.

SmarterTools Blog
JAN1
Tracing Messages for an Email Account in SmarterMail

At some point in time, every email administrator will need to review their logs to trace messages that were sent to or from their server. In this blog post we’ll trace a message from a sending mail server through SmarterMail to see why it wasn’t delivered to a user’s inbox. We’ll be able to see where the email came from, and where it actually ended up, as well as why it ended up there.

SmarterTools Blog
JAN1
Email Accounts Aren't Toys

Google's recent April Fool's Day prank -- the Google Mic Drop button -- proves that treating email accounts like toys and using them as a vehicle for a seemingly innocent prank can have dire, devastating results. It's hard enough making products and services work seamlessly together without turning it all into a game...

SmarterTools Blog
JAN1
How Our Community Handled the Outlook 2016 POP3 Issue

One benefit of having an active User Community is that people can trade information, news and articles about issues that have an impact on other Community members. A perfect example of this is a recent post in the SmarterTools Community about a major issue with POP3 in Office 2016. In Microsoft’s own community discussion they acknowledge the problem and offer a temporary workaround...

SmarterTools Blog