Are product purchases refundable?
Products created by SmarterTools and purchased through the SmarterTools website are refundable during the first 15 days provided that the license keys have not been activated and used. To request a refund, email
sales@smartertools.com. Purchases made through authorized resellers are subject to the refund policy offered by the reseller. Leased licenses are not refundable because they utilize a pay-as-you-go pricing plan.
Can I try your products before I buy them?
Customers wishing to evaluate the products prior to purchase should use the free editions available for download from the SmarterTools website. If you need a larger-sized version of the product for a 30-day trial run, c
ontact the SmarterTools sales department via live chat or email sales@smartertools.com.
How fast are refunds processed?
The refund itself should be processed within one business day. However, it may take up to seven business days for the credit to appear on your credit card.
What happens to my license key if I request a refund?
The license key associated to the purchase will be disabled and any installation running the license key will revert back to the free edition when the refund is processed.
Article ID: 460, Created On: 7/14/2009, Modified: 1/30/2012