Support Packages

SmarterTools offers a variety of support packages that customers can purchase for technical assistance. Packages offer reduced per-ticket costs, and higher-level packages include Emergency 24x7 Support. For more information on the support tickets options available and answers to common questions, please refer to the SmarterTools Support Policy.

Silver Support Package - BUY NOW

$249 and includes 10 Email Tickets

Gold Support Package - BUY NOW

$449 and includes 10 Email or Phone Tickets

Platinum Support Package - BUY NOW

$749 and includes 10 Email or Phone Tickets plus two Emergency 24x7 Tickets

Custom Support Package

Custom support packages are for large organizations or companies requiring specialized SLAs. To request a custom support package, please contact our sales team by emailing

Pricing and Details

  • Pricing varies
  • Includes a variety of options that may include:
    • Unlimited product maintenance
    • Advanced notice of releases and planned features
    • Participation in private BETA programs and special promotions
    • Emergency 24x7 Tickets
    • Installation and Upgrade Tickets
    • Bi-weekly meetings with technical support and lead product developers
NOTE: All support tickets expire 12 months from the date of purchase.


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support tickets expire, will there be brought forward to next year?
Simon Boo (November 26, 2014 at 1:09 AM)
Hi Simon. Support tickets cannot be reinstated. If there are no valid tickets on your account you would need to purchase more individually or in a package.
Andrea Rogers (November 26, 2014 at 8:16 AM)

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