Rename a User in SmarterMail

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

On occasion, a system administrator may need to rename a user in SmarterMail. This is a useful feature in the event that an employee has a name change due to marriage or if email naming conventions change in a company.

NOTE: A Domain Administrator cannot rename their own account, and a System Administrator cannot rename an account they are currently impersonating. 

Follow these steps to rename a SmarterMail user:
  1. Log into SmarterMail as either the System or Domain Administrator. (If logged in as the System Admin, you can manage the domain with the user requiring the rename or impersonate that domain's administrator.)
  2. Click on the Domain Settings icon.
  3. Click Accounts. Then make sure to click the Users tab.
  4. Select the user to rename.
  5. Click the Actions (...) button.  
  6. In the dropdown menu, click Rename. A modal will open.
  7. In the New Username field, enter the new username and click Save. (Clicking Save will confirm and process the name change.)
  8. Adjust any other desired user settings.
  9. Once all changes are made, be sure to click Save
Learn more about using SmarterMail for your email accounts and company-wide chat.


steps 2, 3 and 4 are the same as step 11 and 12
Richard Frank (1/6/2015 at 4:03 AM)
This is great, however... Why not just add this as a feature in the server? Seems like you should be able to "Rename a User Account" Then specify old name, new name. Just a thought.
Tim DeMeza (2/24/2015 at 12:00 PM)
+1 for this... surely you can rename an account and have the server work out reloading the domain's config without restarting the server... surely that's just an object call to override the config in memory?
Christopher Dawes (4/1/2015 at 6:47 PM)
In SmarterMail 15.x, the ability to rename a user and domain within the Web interface (and without stopping the SmarterMail service) is now available!
Andrea Rogers (2/19/2016 at 12:28 PM)