Get Notified When Bounced Subscribers Are Removed From Mailing Lists

SmarterMail automatically removes subscribers from a mailing list if the list receives 3 email address bounces in a row. (This is an automated setting and is not editable.) Domain administrators can set up a notification to be alerted via email or standard SmarterMail notification when a subscriber has been automatically removed because the list received 3 bounce backs from that user.

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

Follow the steps below to setup a notification for these events:

  1. Log into SmarterMail as the domain administrator.
  2. Click on the Domain Settings icon.
  3. When the Domain Settings menu loadsclick Events. A list of existing Events will load in the content pane.
  4. Click New in the content pane toolbar.
  5. In the Event Name field, type a name for the event.
  6. Event Status should be Enabled in order for the event to be live. 
  7. In the Event Category field, choose Mailing List.
  8. In the Event Type field, choose Mailing List Bounce Removal.
  9. Configure any other desired Conditions by clicking the New Condition button. These can include the time of the day or the mailing list email address.
  10. Configure your Actions by clicking the New Action button.
  11. In the Action field, select the action that SmarterMail should perform when the event is triggered.
  12. Once you've configured your Conditions and Actions, be sure to click Save.
 
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