Get Notified When Bounced Subscribers Are Removed From Mailing Lists

This article applies to recent versions of SmarterMail. View articles for SmarterMail 15.x and earlier.

When a mailing list subscriber receives a certain number of bounces from mailing list postings, the subscriber is automatically removed from all mailing lists. Domain administrators can set up an event notification to be alerted when this automatic removal occurs. 

Note: The Bounces Before Removal setting defaults to 3 bounces before removal. However, domain administrators can modify this threshold in the General domain settings. When a subscriber meets the specified threshold, they will be removed from ALL subscribed lists.

Follow the steps below to be notified when a subscriber has met the bounce threshold and been automatically removed from all lists:

  1. Log into SmarterMail as the domain administrator.
  2. Click on the Domain Settings icon.
  3. In the navigation pane, click Events. A list of existing domain Events will load in the content pane.
  4. Click New in the content pane toolbar.
  5. In the Event Name field, type a name for the event.
  6. Event Status should be Enabled in order for the event to be live. 
  7. In the Event Category field, choose Mailing List.
  8. In the Event Type field, choose Mailing List Bounce Removal.
  9. Configure any other desired Conditions by clicking the New Condition button. These can include the time of the day or the mailing list email address.
  10. Configure your Actions by clicking the New Action button.
  11. In the Action field, select Send a notification or Send an email. Modify the message as desired. 
  12. Once you've configured your Conditions and Actions, be sure to click Save.
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Is there a similar way to get notified if a subscriber chooses to unsubscribe?
Gary Steiner (11/8/2018 at 1:42 PM)
In the system and domain level Mailing List events, you'll find an event type of Mailing List Unsubscribe. On the event Condition, you can even specify unsubscribes done manually or through the email command.
Andrea Rogers (11/8/2018 at 4:58 PM)
This feature is driving us crazy. The number should be editable; and there should be an option to turn it off. The event notification only tells us ONE of the lists from which a user has been removed, but removes them from all lists--when it is done in error, we have no way to figure out which list subscriptions to reconstruct.
Jerry Kuntz (11/15/2018 at 8:27 AM)
Hi Jerry. The ability to edit the Bounces Before Removal setting was added back in SmarterMail 16.3.6691. Please upgrade your installation to find this setting at Domain Settings > General > Mailing Lists card. At this time, the setting cannot be disabled, but you can set it to a very large number to prevent it from triggering removals. I've also requested a feature addition for this event that will list ALL of the lists from which the subscriber was removed.

I do apologize for the confusion. I've updated this document to reflect the correct information.

Andrea Rogers (11/15/2018 at 10:02 AM)