Configure Apple Mail for Exchange Web Services

This article applies to recent versions of SmarterMail Enterprise. View articles for SmarterMail 16.x and earlier.

Exchange Web Services (EWS) is a newer data synchronization protocol that seamlessly syncs SmarterMail messages, contacts and calendars with Apple Mail, iCal and Address Book. NOTE: Before you can configure a mailbox to sync using the Exchange Web Services technology, you must activate the Exchange Web Services add-on.

Follow these steps to set up Apple Mail to sync with SmarterMail via Exchange Web Services :

  1. On your Mac, open System Preferences.
  2. Click Internet accounts.
  3. Click Exchange.
  4. Complete the display name, full email address and password fields.
  5. Click Next.
  6. Type the internal and external URL to your SmarterMail webmail. Your internal and external URLs should be the same and follow this format: 
  7. Click Next.
  8. An account summary screen will display. Click Continue.
  9. Click Add Account.

Apple Mail is now configured to sync with SmarterMail. Depending on how much data there is to synchronize, the first sync may take a few minutes.

NOTE: For mailboxes that will process and store large volumes of email, it is recommended that they be set up to connect to SmarterMail using IMAP as EWS performance suffers when processing large volumes of email.

Learn more about the SmarterMail secure business email server.


It does not work at all for Apple mail.
Chris Le (10/23/2014 at 11:10 AM)
If you're having trouble with your connection I'd recommend opening a support ticket over at the Tickets section of the portal. A support agent can help troubleshoot the issues you're having with using EWS with Apple Mail.
Andrea Rogers (10/23/2014 at 12:09 PM)
Having the same issue, nothing working.
Whats the process for getting it running, do you just need to:
1) activate the free trial
2) then tick the option for the domains to use it
3) then set the email account up in your client software
then it should work?

Or is it a lot more complex, if it is then there's next to no documentation on getting this setup correctly?

Do any ports need opening up in firewalls or DNS records need creating?

Anthony York (8/26/2015 at 7:22 AM)