As visitors hit your customer-facing Portal, they will show up in the Who's On area of SmarterTrack. Using Who's On, Agents can watch users as the travel to various areas of the Portal and perform actions based on where those Users are, such as pushing a live chat to a customer if they're on a particular knowledge base article or news item. To configure Who's On, do the following:
Learn more about SmarterTrack’s helpdesk system, which includes live chat, a self service portal and knowledge base software.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add noreply@smartertools.com to your trusted senders list in your email software.