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First Step: Connect to Smarter Track
Problem reported by Jeremy Wesley - 2/11/2022 at 6:45 PM
Submitted
There are several issues with the ios app.
1. When trying to add and you do not include HTTP'S', an alert comes up and says go back and fix it if you are suppose to use SSL, but there is no back button and the circle just spins. Requires complete app shutdown and restart.
2. The Welcome "Get Started" keeps popin in over and over on top of it self. [VIDEO available]
3. There is no ability to paste in a password. We have unmemorable passwords and use 1Password to manage the gobs of passwords we have. The Keyboard support for 1password ( and probably any other password app) does not work, probably because of #4. The Paste menu options is missing from both the user name and the password. Users are forced to type in long unmemorable random looking passwords by hand.
4. When you leave the app, to copy your password, the entire process starts over. 
it took me probably more than 7 trys to get the app connected because it kept starting over when I would go look up passwords.. Had to use second device to display the password and type it in to get it configured. 

Thats my first 4 bugs.

5 Replies

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Jeremy Wesley Replied
Today when I try to use the app, it completely forgotten its configuration. It is asking me to Set up my account again. Which was pretty difficult as the first time since I have to manually type a completely unmemorable password in using two devices. 
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Jeffrey Werner Replied
Employee Post

Hey Jeremy,

Thank you for the bug report. 

  1. We were able to reproduce the issue and have made a fix for it. It will be available when the next update is pushed to the App Store and google play store.
  2. Could you provide us with the video?
  3. We have begun working on a fix for this. Thank you for bringing it to our attention.
  4. I have not yet been able to reproduce this issue, what version of iOS are you currently on?

Regarding your last issue we will begin investigating this, if it happens again be sure to let us know.


Jeffrey Werner
Software Developer
SmarterTools Inc.
www.smartertools.com
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Jeremy Wesley Replied
I can’t share the entire video as it exposes passwords but this part of the video is me coming back in to the app after having filled out the site and username. I left to get my password out of 1password. The app is resuming , you see the username and password fields then it goes back to the beginning. 
Latest version of iOS 15.2.1 iPhone 12 max pro 
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Jeffrey Werner Replied
Employee Post

Regarding your issue involving pasting passwords with 1Password:

Does the option for 1password appear when you hit the "passwords" button above the keyboard and just not work?

Or does the option to use 1password not appear in that menu at all?

Jeffrey Werner
Software Developer
SmarterTools Inc.
www.smartertools.com
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Jeremy Wesley Replied
The password Keyboard that launches 1Password shows up. The problem I had was the getting started wizard shows up whee i come back into the app, so I could not tell you if 1Password pasted the username into the field as it was gone. There was no paste menu so I couldnt even go get the password and then come back and paste it..
If I did, the wizard started over again.

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