MAPI Outlook not showing Display Name only email address
Question asked by Liam Dwyer - 7/2/2020 at 4:56 PM
Answered
It is possible I am missing something.

I have MAPI working with regards to autodiscover, syncronization, etc.  So far so good!  The account sets up and works.

However, with a MAPI account in Outlook, you are unable to edit the "Display Name" and it is defaulting to just the email address.  I have set the Display Name in the SmarterMail account screen.

Email that is sent from Outlook arrives with just the email address as the from.

Thanks for any help.

Liam



11 Replies

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2
Adam Replied
I second that. 

Also, In Samsung Mail (Android) using EAS it defaults to the "Display Name", and if thats reset then works. However in Outlook for Android it doesnt even use the Display Name, nor is it editable anywhere in the mobile app.
0
Michael Replied
Outlook doesn't use the smarter mail "display name" that's how it works in android EAS. Bummer not Outlook/mapi
0
Larry Duran Replied
Employee Post
Hey all, this should be working with the display name that's defined in the user's profile in webmail.  I'll create a bug report for it.  Thanks for letting us know.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Liam Dwyer Replied
Larry.

I have tried it with Outlook 2016 and Outlook 2019 and with both versions it does not use the Display Name at all.  When you send mail from a MAPI account, the FROM only contains the email address.
0
Larry Duran Replied
Employee Post
Correct, that's why I created a bug report to get it fixed.  It should honor the display name along with the email address for the sender and for the recipients.

Now the From address will only show the email address when you're composing your message but when it gets sent out it should be sent as the display name and email address.  So showing just the email address when you're composing the email is fine, but once the email is sent it should have both from and display name.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Liam Dwyer Replied
Larry

The From address only shows the email address even after the message is sent and received.

Liam
1
Larry Duran Replied
Employee Post
Hey Liam, yes this is why I created a bug report so we can get this fixed.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Michael Replied
Did this get solved?
0
Derek Curtis Replied
Employee Post
It's not in the Release Notes for the latest Build. Looks like it's still being worked on. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Michael Replied
Bummer. Ok. Standing by. 
0
Andrea Rogers Replied
Employee Post Marked As Answer
Hi all, 

This issue has been addressed and will be included in the next release of SmarterMail. In Outlook, when you use the address book to select a GAL user, the message will include both their display name and address. 

Andrea Rogers
SmarterTools Inc.
877-357-6278

www.smartertools.com

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