New SmarterTrack Release Available - Build 7005
Announcement made by Andrea Rogers - March 7 at 4:35 PM
Locked Employee Post
Build 7005 (Mar 7, 2019) 

  • Added: "Posts Marked as Answer" columns for the Community reports.
  • Added: "Replies Inserted into Chats" and "Replies Inserted into Tickets" columns to the Canned Replies Popularity report.
  • Added: "Stale" view to the Canned Replies navigation tree.
  • Added: "Threads Created" columns to the Community reports.
  • Added: Auto ellipse to the "Search String" column in Knowledge Base reports.
  • Added: Busy spinner when clicking the Move Reply button in community thread post.
  • Changed: "Email All My Tickets" action in the tickets section on the portal now sends the email to the registered user's email address instead of asking for an email address to send to.
  • Changed: "Replies Inserted into Chats" and "Replies Inserted into Tickets" columns for the Canned Replies reports now indicate the total number of times a canned reply was inserted, instead of the number of unique canned replies that were inserted.
  • Changed: Default value for the Knowledge Base and Canned Reply stale setting increased from 30 to 365.
  • Changed: Made the "Email My Tickets" action in the tickets section on the portal only visible to authenticated users.
  • Changed: Relabeled the Rank columns to # and added # columns where needed.
  • Changed: Renamed the Knowledge Base stale setting to clearly indicate that it is used for both Knowledge Base articles and Canned Replies.
  • Changed: Replaced the "Visitors" column with "User Visits", "Spider Visits" and "Total Visits" in the Knowledge Base and News Popularity reports.
  • Changed: The Statistics tab on the Knowledge Base preview page now shows "User Visits" and "Spider Visits" instead of "Unique Views".
  • Changed: The Statistics tab on the News preview page now shows "User Visits" and "Spider Visits" instead of "Unique Views" and "Hits".
  • Changed: The x axis labels on report charts show the proper numbers for reports with ranking.
  • Changed: Unauthenticated users can no longer reply to tickets from the portal.
  • Changed: Visibility of the ticket section is now based solely on the Brand's 'View Ticket Requires' setting.
  • Fixed: "Coverage Time" report can show percentages above 100% and coverage times as a negative number.
  • Fixed: "Coverage Time" report is including deleted groups and departments.
  • Fixed: Adding attachment to a ticket reply in the portal fails when the language is set to Italian.
  • Fixed: Brand custom messages are being over-sanitized by the HTML editor.
  • Fixed: Deleting Ticket Message draft causes an error.
  • Fixed: Editing a link at the bottom of the text field can open the Froala popup offscreen.
  • Fixed: Event emails with a non-email From address get stuck in the spool.
  • Fixed: Improved the accuracy of Live Chat Cost Reports.
  • Fixed: Sticky thread sticks to the top of all Community views, not just Recent.
  • Fixed: Typo in documentation for the "GetUsersProperties" API call.
  • Fixed: Unicode characters not correctly handled in outbound emails.
  • Fixed: When cloning a Knowledge Base article, the associated languages are not properly copied.
  • Removed: "Agent Used" column from the Canned Reply Popularity and Canned Reply Popularity Trend reports.
  • Removed: "Comments" column from Community reports.
  • Removed: "Created" reports for Canned Replies, Knowledge Base, and News.
  • Removed: "Events" reports for Canned Replies, Knowledge Base, and News.
  • Removed: "Flagged" column from the Canned Replies Contribution and Canned Replies Contribution Trend reports.
  • Removed: "Flagged" columns from the Knowledge Base Contribution and Knowledge Base Contribution Trend reports.
  • Removed: "Flagged" reports for Canned Replies, Knowledge Base, and News.
  • Removed: "Hits" column from the News Popularity reports.
  • Removed: "Last Used" from the Canned Reply preview header.
  • Removed: "Live Chat Incoming Message" and "Live Chat Message Out" settings in the Group Time Estimates tab.
  • Removed: "Modified" reports for Canned Replies, Knowledge Base, and News.
  • Removed: "Stale" reports for Canned Replies and Knowledge Base.
  • Removed: Group By "Employee" option for the Coverage Time report.
  • Removed: Total and Averages bottom bar from multiple reports.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
877-357-6278

www.smartertools.com