CLAMD.exe Faulting left and right
Question asked by John Marx - June 11 at 8:25 PM
Answered
Every new email seems to be causing the following in my Windows Event log. Anyone else experiencing this or know of a fix? Server is Windows Server 2016 and never an issue with the previous versions.
 
Faulting application name: clamd.exe, version: 0.100.0.0, time stamp: 0x5ac41fd0
Faulting module name: VCRUNTIME140.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e
Exception code: 0xc0000135
Fault offset: 0x0009d4e2
Faulting process id: 0xfe0
Faulting application start time: 0x01d401fc40e575e3
Faulting application path: C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\bin\clamd.exe
Faulting module path: VCRUNTIME140.dll
Report Id: 7e946368-6def-11e8-80f8-000d3a901e03
Faulting package full name: 
Faulting package-relative application ID: 

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0
Michael Breines Replied
Seeing same
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Michael Breines Replied
Started happening with us on 15.7.6726. Tried a reinstall didn't help. Seems to be due to the installer not bundling the correct redistributable.
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Michael Breines Replied
Logging stopped at C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\log as soon as the new version was installed. 
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David Jamell Replied
Same except the VCRUNTIME140.DDL File is missing.  Windows Server 2012R2 with SM 15.7.6726
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Michael Breines Replied
Right. If we try to run clamd.exe at (C:\Program Files (x86)\SmarterTools\SmarterMail\Service\Clam\bin) then we get error: "The program can't start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem."
 
My understanding is that the SM installer should having including this DLL in a Microsoft Visual C++ Redistributable.
1
Von-Austin See Replied
Employee Post Marked As Answer
Greetings,
 
We have identified the issue with the latest 15.7 installer and do have a fix available. This fix can be obtained from here: https://www.smartertools.com/downloads/SmarterMail/CustomBuilds/15.7.6737.29006/SmarterMail15_Setup.exe
Von See
Technical Support Supervisor
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Alessandro Pereira Replied
I am having the same problem with version 16.3.6733
This occurred when we upgraded to clamav 0.99 to 100.0
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Alessandro Pereira Replied
I am having the same problem with version 16.3.6733
This occurred when we upgraded to clamav 0.99 to 100.0
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David Jamell Replied
The new 15.7.6737 Installer fixed the problem for me.
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Von-Austin See Replied
Employee Post
Alessandro, please try leveraging the installer for 16.3.6737, this can be obtained from here: https://www.smartertools.com/downloads/SmarterMail/CustomBuilds/15.7.6737.29006/SmarterMail15_Setup.exe

We will be releasing a production fix for this problem this upcoming Friday (06/15/2018).
Von See
Technical Support Supervisor
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Alessandro Pereira Replied
OK,
thank you.
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Alessandro Pereira Replied
OK,
thank you.
0
Matthew Sine Replied
We are seeing this:
Faulting application name: clamdscan.exe, version: 0.100.0.0, time stamp: 0x5ac41fce
Faulting module name: VCRUNTIME140.dll, version: 6.3.9600.18895, time stamp: 0x5a4b127e
Exception code: 0xc0000135
Fault offset: 0x0009d4e2
Faulting process id: 0xd64
Faulting application start time: 0x01d40ecf7899f0fc
Faulting application path: C:\PROGRA~2\SMARTE~1\SMARTE~1\Service\Clam\bin\clamdscan.exe
Faulting module path: VCRUNTIME140.dll
Report Id: b648df3e-7ac2-11e8-8111-002590a122ef
Faulting package full name:
Faulting package-relative application ID:
 
With the Latest June 27 build of SM16 - logs are littered with this.
 
Suggestions?
 
 
Matthew J. Sine, General Manager8Dweb LLC"Making the Web a Happy Place"
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Richard Frank Replied
This helped me
Download and install both the 32 and 64 bit microsoft visual c++ 2015 redistributable. the 64 bit version is probably allready installed with the installation of Smartermail
 
 
The errors disappeared after I installed the 32 bit version, which clamav probably needs to run. Also mentioned in other topics.
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Matthew Sine Replied
I searched clamav but missed the other topics where this was mentioned specifically. Thanks! will give it a go asap.
Matthew J. Sine, General Manager8Dweb LLC"Making the Web a Happy Place"

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