All Fields Blank in Reply on Android Device
Problem reported by Ronald Raley - February 22, 2018 at 2:43 AM
Being Fixed
Reporting this as a separate thread. Very important in my opinion.
"On Chrome using Pixel 2 Android, I hit reply and a new compose window appears.  However, the To, Subject, and Body are blank.  Go back, hit reply again, then it works."
This issue seems to be growing among our users.  We are running 16.3.6621 and still getting reports of it.
I personally have the Pixel 2 Android using Chrome and the issue exists for me as I type this message.
Help is always appreciated.

3 Replies

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Rod Lasky Replied
Employee Post
Hi Ronald.  I've just tried this in Android Chrome and I'm not seeing this behavior.  Have you tried clearing the browsers history?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
Ronald Raley Replied
Rod, I have cleared all the cache and history in Android Chrome and still getting the same results. I have recorded this issue view a 30 second video and will attempt to send your team a direct link now.
Ronald Raley Replied
Just wanted to check up on this and verify you received my private message.

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