Impossible to delete recursive booking of a calendar resource
Problem reported by Ionel Aurelian Rau - January 16 at 1:23 AM
Resolved
Hello!
 
We have this situation: we have 3 meeting rooms set up as shared resources in SmarterMail and we use the feature of booking them very often. However, a user just realised that he has booked one of the rooms with a recursive meeting that occurs each day at a set hour, but now that meeting no longer takes place, so he needs to remove the booking from the meeting room. Only that he cannot see the original event that he created when he booked the room in the first place in his calendar, so he cannot remove the recursive booking from that room. Moreover, when clicking on the "Room Reserved" item in the calendar, there is no useful information or option that would help with this problem.
 
Now, how do we go about deleting this reservation?
 
Also, it would be useful if for the original creator of a booking, when he clicks on that booking, he has an option to open the calendar event that created the booking. 

12 Replies

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2
Robert Emmett Replied
Employee Post
This has been added to our bugs list.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Ionel Aurelian Rau Replied
Thank you very much for the update and looking forward to the fix so we can delete the phantom booking.
0
Ionel Aurelian Rau Replied
Is there any time-frame when we can expect a fix for this?
0
Ionel Aurelian Rau Replied
Hello again!

Any idea when we will be able to do something about recurrent bookings that we cannot remove? We`d like to clean the calendar of a few such instances as users are losing their patience.

Maybe you could simply allow administrators to just delete these whole instances until you can implement a proper fix - is this possible in any way?
1
Ionel Aurelian Rau Replied
bump
0
Paul Blank Replied
Anything, ST?
1
Robert Emmett Replied
Employee Post
This is currently being worked on. It is tentatively scheduled to be in this week's maintenance release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Ionel Aurelian Rau Replied
OK, thanks for the update. At least now I also can give an estimation to my users.
0
Ionel Aurelian Rau Replied
This does not seem to be fixed in v16.3.6614 - any updates?

If it`s something that is more complicated, can we at least just have an option for domain administrators to be able to delete calendar events? Or is there a work-around?
2
Robert Emmett Replied
Employee Post
Sorry for the delay in getting this into the build. It has been completed with will be available in the next maintenance release.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Ionel Aurelian Rau Replied
OK, thank you again!
0
Ionel Aurelian Rau Replied
Hello Robert,

We`ve installed the latest update over the week-end and now we are able to delete these pesky recurrent meeting bookings!

Thank you!

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