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1. Social Media Integration
-FB Page Message
Agent should be able to respond to Social Media post/messages from with in SmarterTrack and the response is sent via a pre Authorized Social Media account.
2. Web UI that works on Mobile Devices
- This is LONG LONG LONG OVER DUE.
3. ZAPIER/JSON API
-update to todays Web Services standards of using REST json instead of SOAP and XML.
-IF Your not going to do this, you should build the ZAPIER App to use the soap and XML so we can use it.
-this would allow 3rd Party intergrations to be wide open, with tools like Zapier
1. Client Chat API so the Chat can be used by customers directly in mobile apps or other software that is developed.