Recall Email
Idea shared by Dann Young - January 11, 2017 at 1:14 PM
Declined
I'm not sure if this feature exists. But, as an administrator, I wouldn't mind the ability to turn on a message recall feature. Providing my users 30 seconds or so to recall a message before it is actually sent. There are a lot of times that mistakes are noticed within the first 10 seconds of pressing send, and it would be incredibly helpful if there was a "Recall" button on the toolbar at the top with a countdown. Just a thought.

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I know this request is nearly 2 years old, but I'm going to add my vote for it because we're getting more requests than ever for it from clients.  

With the ever-increasing use of email groups, there are increasing number of incidents where a privileged email is sent to the wrong group.  Today, a director-level person meant to send a sensitive financial report to the senior executive group but accidentally sent it to the "all" group.  She realized it within seconds but it was too late.  Reaction was swift and unpleasant.  Having a RECALL button, even if only for locally hosted domains, can save a lot of grief.  

Some clients we've moved from Exchange to SM really miss having that option.
 
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I think an email recall feature would make a great addition to SmarterMail! While I don't know the logistics of what it would take to be added, I'll forward the suggestion to the development team for their consideration. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
877-357-6278

www.smartertools.com

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I thought this was an original feature of SM17, but seems it was pulled.

Christopher

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Yes, I remember they mentioned something like this or a delay send option - that would be even better, I think.

Maybe recall will come with MAPI as I understand that is something native to the Exchange ecosystem?
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I'd rather see a Recall feature, rather than delayed send.  99.9% of messages will never be recalled, so no need to delay 100% of everything.

Exchange has had Recall for years, so it's not a new concept or technology.

Maybe this would be harder than it seems, but my thought is since transactions are logged, it's trivial to know where the message went when the Send button was pressed.  If someone hits Recall, the system should just replay the log for that message and pull back the copies delivered, and delete any still in spool.

On my "perfect world" wish list, there should be an option to also withdraw the message EVEN IF it has been read. 

Hear me out.  

Any READ message that gets withdrawn would be replaced with a placeholder message (in the recipient's Inbox) saying the sender has recalled the message, along with the date/time the original message was sent and the date/time it was withdrawn.  BUT, in order for that to work in a legal setting, any READ messages that get recalled should be automatically ARCHIVED and accessible by administrators.  (there should be settings to enable this feature, along with retention period)  So in the event an offensive or damaging message is READ by the recipient, then withdrawn by the sender, there will still be a copy available for review.  (For example, Joe sends an obscene message to Jane, and she is immediately upset by it.  Joe quickly recalls the message, but the damage has been done and Jane files a sexual harassment complaint.  The admin can retrieve the withdrawn message from archive for review during the misconduct investigation.)

This can't be too difficult to construct, right?

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Andrea Rogers Replied
Employee Post
Hi all,

I'm afraid this feature has been declined and will not be on our roadmap for future versions. We will be sure to provide an update if this plan changes.

We do appreciate the activity on this thread and hope to continue to hear your feedback regarding SmarterMail's features and functionality. 

Thank you,

Andrea Rogers
Communications Specialist
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Well that is a shame... So many good useful features being declined...

Christopher

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