svcTickets Web Service

svcTickets

Click here for a complete list of operations.

TransferTicketToInstance

Transfers the specified ticket to the group and agent provided in another instance of SmarterTrack (ticket will be placed in queue if an agent is not specified).

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/TransferTicketToInstance"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <TransferTicketToInstance xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <transferServerID>int</transferServerID>
      <targetDepartmentID>int</targetDepartmentID>
      <targetDepartmentName>string</targetDepartmentName>
      <targetGroupID>int</targetGroupID>
      <targetGroupName>string</targetGroupName>
      <targetAgentID>int</targetAgentID>
      <targetUserName>string</targetUserName>
      <transferComment>string</transferComment>
      <ticketStatus>string</ticketStatus>
    </TransferTicketToInstance>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <TransferTicketToInstanceResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <TransferTicketToInstanceResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </TransferTicketToInstanceResult>
    </TransferTicketToInstanceResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <TransferTicketToInstance xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <transferServerID>int</transferServerID>
      <targetDepartmentID>int</targetDepartmentID>
      <targetDepartmentName>string</targetDepartmentName>
      <targetGroupID>int</targetGroupID>
      <targetGroupName>string</targetGroupName>
      <targetAgentID>int</targetAgentID>
      <targetUserName>string</targetUserName>
      <transferComment>string</transferComment>
      <ticketStatus>string</ticketStatus>
    </TransferTicketToInstance>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <TransferTicketToInstanceResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <TransferTicketToInstanceResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </TransferTicketToInstanceResult>
    </TransferTicketToInstanceResponse>
  </soap12:Body>
</soap12:Envelope>