svcTickets


Click here for a complete list of operations.

SetAgentReceivingStatusForAllGroupsAsAdmin

Use admin credentials to set the tickets receiving status for all groups for the agent with the supplied agentUserName.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/SetAgentReceivingStatusForAllGroupsAsAdmin"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SetAgentReceivingStatusForAllGroupsAsAdmin xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <agentUserName>string</agentUserName>
      <receiveTickets>boolean</receiveTickets>
    </SetAgentReceivingStatusForAllGroupsAsAdmin>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SetAgentReceivingStatusForAllGroupsAsAdminResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <SetAgentReceivingStatusForAllGroupsAsAdminResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </SetAgentReceivingStatusForAllGroupsAsAdminResult>
    </SetAgentReceivingStatusForAllGroupsAsAdminResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <SetAgentReceivingStatusForAllGroupsAsAdmin xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <agentUserName>string</agentUserName>
      <receiveTickets>boolean</receiveTickets>
    </SetAgentReceivingStatusForAllGroupsAsAdmin>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <SetAgentReceivingStatusForAllGroupsAsAdminResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <SetAgentReceivingStatusForAllGroupsAsAdminResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </SetAgentReceivingStatusForAllGroupsAsAdminResult>
    </SetAgentReceivingStatusForAllGroupsAsAdminResponse>
  </soap12:Body>
</soap12:Envelope>