svcTickets


Click here for a complete list of operations.

SetAgentReceivingStatusAsAdmin

Use admin credentials to set the tickets receiving status for the agent specified with agentUsername.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/SetAgentReceivingStatusAsAdmin"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SetAgentReceivingStatusAsAdmin xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <agentUserName>string</agentUserName>
      <receivingStatusArr>
        <ReceivingStatusInfo>
          <DepartmentId>int</DepartmentId>
          <DepartmentName>string</DepartmentName>
          <GroupId>int</GroupId>
          <GroupName>string</GroupName>
          <IsReceiving>boolean</IsReceiving>
        </ReceivingStatusInfo>
        <ReceivingStatusInfo>
          <DepartmentId>int</DepartmentId>
          <DepartmentName>string</DepartmentName>
          <GroupId>int</GroupId>
          <GroupName>string</GroupName>
          <IsReceiving>boolean</IsReceiving>
        </ReceivingStatusInfo>
      </receivingStatusArr>
    </SetAgentReceivingStatusAsAdmin>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SetAgentReceivingStatusAsAdminResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <SetAgentReceivingStatusAsAdminResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </SetAgentReceivingStatusAsAdminResult>
    </SetAgentReceivingStatusAsAdminResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <SetAgentReceivingStatusAsAdmin xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <agentUserName>string</agentUserName>
      <receivingStatusArr>
        <ReceivingStatusInfo>
          <DepartmentId>int</DepartmentId>
          <DepartmentName>string</DepartmentName>
          <GroupId>int</GroupId>
          <GroupName>string</GroupName>
          <IsReceiving>boolean</IsReceiving>
        </ReceivingStatusInfo>
        <ReceivingStatusInfo>
          <DepartmentId>int</DepartmentId>
          <DepartmentName>string</DepartmentName>
          <GroupId>int</GroupId>
          <GroupName>string</GroupName>
          <IsReceiving>boolean</IsReceiving>
        </ReceivingStatusInfo>
      </receivingStatusArr>
    </SetAgentReceivingStatusAsAdmin>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <SetAgentReceivingStatusAsAdminResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <SetAgentReceivingStatusAsAdminResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </SetAgentReceivingStatusAsAdminResult>
    </SetAgentReceivingStatusAsAdminResponse>
  </soap12:Body>
</soap12:Envelope>