svcTickets Web Service

svcTickets

Click here for a complete list of operations.

GetTicketsBySearch

Returns a list of tickets that match the given search criteria.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/GetTicketsBySearch"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketsBySearch xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <searchCriteria>
        <string>string</string>
        <string>string</string>
      </searchCriteria>
    </GetTicketsBySearch>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketsBySearchResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketsBySearchResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <Tickets>
          <TicketInfo>
            <CustomerEmailAddress>string</CustomerEmailAddress>
            <FollowUpDateUtc>dateTime</FollowUpDateUtc>
            <ID>int</ID>
            <IdAgent>int</IdAgent>
            <IdCustomer>int</IdCustomer>
            <IdDepartment>int</IdDepartment>
            <IdGroup>int</IdGroup>
            <IsActive>boolean</IsActive>
            <IsDeleted>boolean</IsDeleted>
            <IsOpen>boolean</IsOpen>
            <IsPinnedToAgent>boolean</IsPinnedToAgent>
            <IsSpam>boolean</IsSpam>
            <LastReplyDateUtc>dateTime</LastReplyDateUtc>
            <Priority>int</Priority>
            <ReplyCountIn>int</ReplyCountIn>
            <ReplyCountOut>int</ReplyCountOut>
            <RequiresFollowUp>boolean</RequiresFollowUp>
            <ShowInFollowUpView>boolean</ShowInFollowUpView>
            <Subject>string</Subject>
            <TicketNumber>string</TicketNumber>
          </TicketInfo>
          <TicketInfo>
            <CustomerEmailAddress>string</CustomerEmailAddress>
            <FollowUpDateUtc>dateTime</FollowUpDateUtc>
            <ID>int</ID>
            <IdAgent>int</IdAgent>
            <IdCustomer>int</IdCustomer>
            <IdDepartment>int</IdDepartment>
            <IdGroup>int</IdGroup>
            <IsActive>boolean</IsActive>
            <IsDeleted>boolean</IsDeleted>
            <IsOpen>boolean</IsOpen>
            <IsPinnedToAgent>boolean</IsPinnedToAgent>
            <IsSpam>boolean</IsSpam>
            <LastReplyDateUtc>dateTime</LastReplyDateUtc>
            <Priority>int</Priority>
            <ReplyCountIn>int</ReplyCountIn>
            <ReplyCountOut>int</ReplyCountOut>
            <RequiresFollowUp>boolean</RequiresFollowUp>
            <ShowInFollowUpView>boolean</ShowInFollowUpView>
            <Subject>string</Subject>
            <TicketNumber>string</TicketNumber>
          </TicketInfo>
        </Tickets>
      </GetTicketsBySearchResult>
    </GetTicketsBySearchResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketsBySearch xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <searchCriteria>
        <string>string</string>
        <string>string</string>
      </searchCriteria>
    </GetTicketsBySearch>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketsBySearchResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketsBySearchResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <Tickets>
          <TicketInfo>
            <CustomerEmailAddress>string</CustomerEmailAddress>
            <FollowUpDateUtc>dateTime</FollowUpDateUtc>
            <ID>int</ID>
            <IdAgent>int</IdAgent>
            <IdCustomer>int</IdCustomer>
            <IdDepartment>int</IdDepartment>
            <IdGroup>int</IdGroup>
            <IsActive>boolean</IsActive>
            <IsDeleted>boolean</IsDeleted>
            <IsOpen>boolean</IsOpen>
            <IsPinnedToAgent>boolean</IsPinnedToAgent>
            <IsSpam>boolean</IsSpam>
            <LastReplyDateUtc>dateTime</LastReplyDateUtc>
            <Priority>int</Priority>
            <ReplyCountIn>int</ReplyCountIn>
            <ReplyCountOut>int</ReplyCountOut>
            <RequiresFollowUp>boolean</RequiresFollowUp>
            <ShowInFollowUpView>boolean</ShowInFollowUpView>
            <Subject>string</Subject>
            <TicketNumber>string</TicketNumber>
          </TicketInfo>
          <TicketInfo>
            <CustomerEmailAddress>string</CustomerEmailAddress>
            <FollowUpDateUtc>dateTime</FollowUpDateUtc>
            <ID>int</ID>
            <IdAgent>int</IdAgent>
            <IdCustomer>int</IdCustomer>
            <IdDepartment>int</IdDepartment>
            <IdGroup>int</IdGroup>
            <IsActive>boolean</IsActive>
            <IsDeleted>boolean</IsDeleted>
            <IsOpen>boolean</IsOpen>
            <IsPinnedToAgent>boolean</IsPinnedToAgent>
            <IsSpam>boolean</IsSpam>
            <LastReplyDateUtc>dateTime</LastReplyDateUtc>
            <Priority>int</Priority>
            <ReplyCountIn>int</ReplyCountIn>
            <ReplyCountOut>int</ReplyCountOut>
            <RequiresFollowUp>boolean</RequiresFollowUp>
            <ShowInFollowUpView>boolean</ShowInFollowUpView>
            <Subject>string</Subject>
            <TicketNumber>string</TicketNumber>
          </TicketInfo>
        </Tickets>
      </GetTicketsBySearchResult>
    </GetTicketsBySearchResponse>
  </soap12:Body>
</soap12:Envelope>