svcTickets


Click here for a complete list of operations.

GetTicketTimeLog

Gets details about a time log entry.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/GetTicketTimeLog"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketTimeLog xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketId>int</ticketId>
      <timeLogId>int</timeLogId>
    </GetTicketTimeLog>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketTimeLogResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketTimeLogResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <TimeLog>
          <AgentID>int</AgentID>
          <CallLogID>int</CallLogID>
          <CategoryName>string</CategoryName>
          <ChatID>int</ChatID>
          <DateEndUTC>dateTime</DateEndUTC>
          <DateStartUTC>dateTime</DateStartUTC>
          <Description>string</Description>
          <ID>int</ID>
          <IsBillable>boolean</IsBillable>
          <Subject>string</Subject>
          <TicketID>int</TicketID>
          <TimeLogCategoryID>int</TimeLogCategoryID>
          <IsDeleted>boolean</IsDeleted>
        </TimeLog>
      </GetTicketTimeLogResult>
    </GetTicketTimeLogResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketTimeLog xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketId>int</ticketId>
      <timeLogId>int</timeLogId>
    </GetTicketTimeLog>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketTimeLogResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketTimeLogResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <TimeLog>
          <AgentID>int</AgentID>
          <CallLogID>int</CallLogID>
          <CategoryName>string</CategoryName>
          <ChatID>int</ChatID>
          <DateEndUTC>dateTime</DateEndUTC>
          <DateStartUTC>dateTime</DateStartUTC>
          <Description>string</Description>
          <ID>int</ID>
          <IsBillable>boolean</IsBillable>
          <Subject>string</Subject>
          <TicketID>int</TicketID>
          <TimeLogCategoryID>int</TimeLogCategoryID>
          <IsDeleted>boolean</IsDeleted>
        </TimeLog>
      </GetTicketTimeLogResult>
    </GetTicketTimeLogResponse>
  </soap12:Body>
</soap12:Envelope>