svcTickets


Click here for a complete list of operations.

GetTicketInfo

Get details about a ticket for the given numeric ticket ID.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/GetTicketInfo"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketInfo xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketId>int</ticketId>
    </GetTicketInfo>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketInfoResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketInfoResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <Ticket>
          <CustomerEmailAddress>string</CustomerEmailAddress>
          <FollowUpDateUtc>dateTime</FollowUpDateUtc>
          <ID>int</ID>
          <IdAgent>int</IdAgent>
          <IdCustomer>int</IdCustomer>
          <IdDepartment>int</IdDepartment>
          <IdGroup>int</IdGroup>
          <IsActive>boolean</IsActive>
          <IsDeleted>boolean</IsDeleted>
          <IsOpen>boolean</IsOpen>
          <IsPinnedToAgent>boolean</IsPinnedToAgent>
          <IsSpam>boolean</IsSpam>
          <LastReplyDateUtc>dateTime</LastReplyDateUtc>
          <Priority>int</Priority>
          <ReplyCountIn>int</ReplyCountIn>
          <ReplyCountOut>int</ReplyCountOut>
          <RequiresFollowUp>boolean</RequiresFollowUp>
          <ShowInFollowUpView>boolean</ShowInFollowUpView>
          <Subject>string</Subject>
          <TicketNumber>string</TicketNumber>
        </Ticket>
      </GetTicketInfoResult>
    </GetTicketInfoResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketInfo xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketId>int</ticketId>
    </GetTicketInfo>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketInfoResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketInfoResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <Ticket>
          <CustomerEmailAddress>string</CustomerEmailAddress>
          <FollowUpDateUtc>dateTime</FollowUpDateUtc>
          <ID>int</ID>
          <IdAgent>int</IdAgent>
          <IdCustomer>int</IdCustomer>
          <IdDepartment>int</IdDepartment>
          <IdGroup>int</IdGroup>
          <IsActive>boolean</IsActive>
          <IsDeleted>boolean</IsDeleted>
          <IsOpen>boolean</IsOpen>
          <IsPinnedToAgent>boolean</IsPinnedToAgent>
          <IsSpam>boolean</IsSpam>
          <LastReplyDateUtc>dateTime</LastReplyDateUtc>
          <Priority>int</Priority>
          <ReplyCountIn>int</ReplyCountIn>
          <ReplyCountOut>int</ReplyCountOut>
          <RequiresFollowUp>boolean</RequiresFollowUp>
          <ShowInFollowUpView>boolean</ShowInFollowUpView>
          <Subject>string</Subject>
          <TicketNumber>string</TicketNumber>
        </Ticket>
      </GetTicketInfoResult>
    </GetTicketInfoResponse>
  </soap12:Body>
</soap12:Envelope>