svcTickets Web Service

svcTickets

Click here for a complete list of operations.

GetTicketCustomFields

Returns a list of custom field values from the list of requested fields for the specified ticket.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/GetTicketCustomFields"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketCustomFields xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <requestedValues>
        <string>string</string>
        <string>string</string>
      </requestedValues>
    </GetTicketCustomFields>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketCustomFieldsResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketCustomFieldsResult>
        <Message>string</Message>
        <RequestResults>
          <string>string</string>
          <string>string</string>
        </RequestResults>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </GetTicketCustomFieldsResult>
    </GetTicketCustomFieldsResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketCustomFields xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <requestedValues>
        <string>string</string>
        <string>string</string>
      </requestedValues>
    </GetTicketCustomFields>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketCustomFieldsResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketCustomFieldsResult>
        <Message>string</Message>
        <RequestResults>
          <string>string</string>
          <string>string</string>
        </RequestResults>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </GetTicketCustomFieldsResult>
    </GetTicketCustomFieldsResponse>
  </soap12:Body>
</soap12:Envelope>