svcTickets


Click here for a complete list of operations.

GetTicketCounts_Agent

Returns agent ticket counts by brand, department, and group for the agent authenticated with the authUserName parameter.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/GetTicketCounts_Agent"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketCounts_Agent xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
    </GetTicketCounts_Agent>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetTicketCounts_AgentResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketCounts_AgentResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <TicketCounts>
          <TicketCountInfo>
            <ActiveTicketCount>int</ActiveTicketCount>
            <BrandId>int</BrandId>
            <DepartmentId>int</DepartmentId>
            <FollowUpTicketCount>int</FollowUpTicketCount>
            <GroupId>int</GroupId>
            <UserId>int</UserId>
            <WaitingTicketCount>int</WaitingTicketCount>
          </TicketCountInfo>
          <TicketCountInfo>
            <ActiveTicketCount>int</ActiveTicketCount>
            <BrandId>int</BrandId>
            <DepartmentId>int</DepartmentId>
            <FollowUpTicketCount>int</FollowUpTicketCount>
            <GroupId>int</GroupId>
            <UserId>int</UserId>
            <WaitingTicketCount>int</WaitingTicketCount>
          </TicketCountInfo>
        </TicketCounts>
      </GetTicketCounts_AgentResult>
    </GetTicketCounts_AgentResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketCounts_Agent xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
    </GetTicketCounts_Agent>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetTicketCounts_AgentResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetTicketCounts_AgentResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <TicketCounts>
          <TicketCountInfo>
            <ActiveTicketCount>int</ActiveTicketCount>
            <BrandId>int</BrandId>
            <DepartmentId>int</DepartmentId>
            <FollowUpTicketCount>int</FollowUpTicketCount>
            <GroupId>int</GroupId>
            <UserId>int</UserId>
            <WaitingTicketCount>int</WaitingTicketCount>
          </TicketCountInfo>
          <TicketCountInfo>
            <ActiveTicketCount>int</ActiveTicketCount>
            <BrandId>int</BrandId>
            <DepartmentId>int</DepartmentId>
            <FollowUpTicketCount>int</FollowUpTicketCount>
            <GroupId>int</GroupId>
            <UserId>int</UserId>
            <WaitingTicketCount>int</WaitingTicketCount>
          </TicketCountInfo>
        </TicketCounts>
      </GetTicketCounts_AgentResult>
    </GetTicketCounts_AgentResponse>
  </soap12:Body>
</soap12:Envelope>