svcTickets


Click here for a complete list of operations.

GetCustomFieldControls

Get the custom field template for the given department.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/GetCustomFieldControls"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetCustomFieldControls xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <departmentId>int</departmentId>
    </GetCustomFieldControls>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetCustomFieldControlsResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetCustomFieldControlsResult>
        <CustomFields>
          <CustomFieldInfo>
            <CustomFieldId>int</CustomFieldId>
            <CustomTemplateId>int</CustomTemplateId>
            <DisplayName>string</DisplayName>
            <IsRequiredByAgents>boolean</IsRequiredByAgents>
            <IsRequiredByAgentsToClose>boolean</IsRequiredByAgentsToClose>
            <IsRequiredByUsers>boolean</IsRequiredByUsers>
            <IsVisibleToAgents>boolean</IsVisibleToAgents>
            <IsVisibleToUsers>boolean</IsVisibleToUsers>
            <SortOrder>int</SortOrder>
          </CustomFieldInfo>
          <CustomFieldInfo>
            <CustomFieldId>int</CustomFieldId>
            <CustomTemplateId>int</CustomTemplateId>
            <DisplayName>string</DisplayName>
            <IsRequiredByAgents>boolean</IsRequiredByAgents>
            <IsRequiredByAgentsToClose>boolean</IsRequiredByAgentsToClose>
            <IsRequiredByUsers>boolean</IsRequiredByUsers>
            <IsVisibleToAgents>boolean</IsVisibleToAgents>
            <IsVisibleToUsers>boolean</IsVisibleToUsers>
            <SortOrder>int</SortOrder>
          </CustomFieldInfo>
        </CustomFields>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </GetCustomFieldControlsResult>
    </GetCustomFieldControlsResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetCustomFieldControls xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <departmentId>int</departmentId>
    </GetCustomFieldControls>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetCustomFieldControlsResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetCustomFieldControlsResult>
        <CustomFields>
          <CustomFieldInfo>
            <CustomFieldId>int</CustomFieldId>
            <CustomTemplateId>int</CustomTemplateId>
            <DisplayName>string</DisplayName>
            <IsRequiredByAgents>boolean</IsRequiredByAgents>
            <IsRequiredByAgentsToClose>boolean</IsRequiredByAgentsToClose>
            <IsRequiredByUsers>boolean</IsRequiredByUsers>
            <IsVisibleToAgents>boolean</IsVisibleToAgents>
            <IsVisibleToUsers>boolean</IsVisibleToUsers>
            <SortOrder>int</SortOrder>
          </CustomFieldInfo>
          <CustomFieldInfo>
            <CustomFieldId>int</CustomFieldId>
            <CustomTemplateId>int</CustomTemplateId>
            <DisplayName>string</DisplayName>
            <IsRequiredByAgents>boolean</IsRequiredByAgents>
            <IsRequiredByAgentsToClose>boolean</IsRequiredByAgentsToClose>
            <IsRequiredByUsers>boolean</IsRequiredByUsers>
            <IsVisibleToAgents>boolean</IsVisibleToAgents>
            <IsVisibleToUsers>boolean</IsVisibleToUsers>
            <SortOrder>int</SortOrder>
          </CustomFieldInfo>
        </CustomFields>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </GetCustomFieldControlsResult>
    </GetCustomFieldControlsResponse>
  </soap12:Body>
</soap12:Envelope>