svcTickets


Click here for a complete list of operations.

GetAgentReceivingStatusAsAdmin

Use admin credentials to Get the tickets receiving status for the agent specified with agentUserName.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/GetAgentReceivingStatusAsAdmin"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetAgentReceivingStatusAsAdmin xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <agentUserName>string</agentUserName>
    </GetAgentReceivingStatusAsAdmin>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetAgentReceivingStatusAsAdminResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetAgentReceivingStatusAsAdminResult>
        <Message>string</Message>
        <ReceivingStatus>
          <ReceivingStatusInfo>
            <DepartmentId>int</DepartmentId>
            <DepartmentName>string</DepartmentName>
            <GroupId>int</GroupId>
            <GroupName>string</GroupName>
            <IsReceiving>boolean</IsReceiving>
          </ReceivingStatusInfo>
          <ReceivingStatusInfo>
            <DepartmentId>int</DepartmentId>
            <DepartmentName>string</DepartmentName>
            <GroupId>int</GroupId>
            <GroupName>string</GroupName>
            <IsReceiving>boolean</IsReceiving>
          </ReceivingStatusInfo>
        </ReceivingStatus>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </GetAgentReceivingStatusAsAdminResult>
    </GetAgentReceivingStatusAsAdminResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetAgentReceivingStatusAsAdmin xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <agentUserName>string</agentUserName>
    </GetAgentReceivingStatusAsAdmin>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetAgentReceivingStatusAsAdminResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetAgentReceivingStatusAsAdminResult>
        <Message>string</Message>
        <ReceivingStatus>
          <ReceivingStatusInfo>
            <DepartmentId>int</DepartmentId>
            <DepartmentName>string</DepartmentName>
            <GroupId>int</GroupId>
            <GroupName>string</GroupName>
            <IsReceiving>boolean</IsReceiving>
          </ReceivingStatusInfo>
          <ReceivingStatusInfo>
            <DepartmentId>int</DepartmentId>
            <DepartmentName>string</DepartmentName>
            <GroupId>int</GroupId>
            <GroupName>string</GroupName>
            <IsReceiving>boolean</IsReceiving>
          </ReceivingStatusInfo>
        </ReceivingStatus>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </GetAgentReceivingStatusAsAdminResult>
    </GetAgentReceivingStatusAsAdminResponse>
  </soap12:Body>
</soap12:Envelope>