svcTickets


Click here for a complete list of operations.

GetAgentReceivingStatus

Get the tickets receiving status for the agent authenticated with authUserName.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/GetAgentReceivingStatus"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetAgentReceivingStatus xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
    </GetAgentReceivingStatus>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <GetAgentReceivingStatusResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetAgentReceivingStatusResult>
        <Message>string</Message>
        <ReceivingStatus>
          <ReceivingStatusInfo>
            <DepartmentId>int</DepartmentId>
            <DepartmentName>string</DepartmentName>
            <GroupId>int</GroupId>
            <GroupName>string</GroupName>
            <IsReceiving>boolean</IsReceiving>
          </ReceivingStatusInfo>
          <ReceivingStatusInfo>
            <DepartmentId>int</DepartmentId>
            <DepartmentName>string</DepartmentName>
            <GroupId>int</GroupId>
            <GroupName>string</GroupName>
            <IsReceiving>boolean</IsReceiving>
          </ReceivingStatusInfo>
        </ReceivingStatus>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </GetAgentReceivingStatusResult>
    </GetAgentReceivingStatusResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetAgentReceivingStatus xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
    </GetAgentReceivingStatus>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <GetAgentReceivingStatusResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <GetAgentReceivingStatusResult>
        <Message>string</Message>
        <ReceivingStatus>
          <ReceivingStatusInfo>
            <DepartmentId>int</DepartmentId>
            <DepartmentName>string</DepartmentName>
            <GroupId>int</GroupId>
            <GroupName>string</GroupName>
            <IsReceiving>boolean</IsReceiving>
          </ReceivingStatusInfo>
          <ReceivingStatusInfo>
            <DepartmentId>int</DepartmentId>
            <DepartmentName>string</DepartmentName>
            <GroupId>int</GroupId>
            <GroupName>string</GroupName>
            <IsReceiving>boolean</IsReceiving>
          </ReceivingStatusInfo>
        </ReceivingStatus>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </GetAgentReceivingStatusResult>
    </GetAgentReceivingStatusResponse>
  </soap12:Body>
</soap12:Envelope>