svcTickets Web Service

svcTickets

Click here for a complete list of operations.

CreateTicketWithDateAndCC

Creates a new outbound ticket as if it was sent from an agent. Also allows the setting of key dates for the ticket and specifying additional email addresses to be included.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/CreateTicketWithDateAndCC"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <CreateTicketWithDateAndCC xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <departmentID>int</departmentID>
      <groupId>int</groupId>
      <userIdOfAgent>int</userIdOfAgent>
      <toAddress>string</toAddress>
      <ccAddress>string</ccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <setWaiting>boolean</setWaiting>
      <sendEmail>boolean</sendEmail>
      <dateOpenedUTC>dateTime</dateOpenedUTC>
      <dateIdleStartTimeUTC>dateTime</dateIdleStartTimeUTC>
      <dateFirstMessageReceived>dateTime</dateFirstMessageReceived>
    </CreateTicketWithDateAndCC>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <CreateTicketWithDateAndCCResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <CreateTicketWithDateAndCCResult>
        <Message>string</Message>
        <RequestResult>string</RequestResult>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </CreateTicketWithDateAndCCResult>
    </CreateTicketWithDateAndCCResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <CreateTicketWithDateAndCC xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <departmentID>int</departmentID>
      <groupId>int</groupId>
      <userIdOfAgent>int</userIdOfAgent>
      <toAddress>string</toAddress>
      <ccAddress>string</ccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <setWaiting>boolean</setWaiting>
      <sendEmail>boolean</sendEmail>
      <dateOpenedUTC>dateTime</dateOpenedUTC>
      <dateIdleStartTimeUTC>dateTime</dateIdleStartTimeUTC>
      <dateFirstMessageReceived>dateTime</dateFirstMessageReceived>
    </CreateTicketWithDateAndCC>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <CreateTicketWithDateAndCCResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <CreateTicketWithDateAndCCResult>
        <Message>string</Message>
        <RequestResult>string</RequestResult>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </CreateTicketWithDateAndCCResult>
    </CreateTicketWithDateAndCCResponse>
  </soap12:Body>
</soap12:Envelope>