svcTickets Web Service

svcTickets

Click here for a complete list of operations.

CreateTicketFromCustomerWithCC

Creates a new ticket as if it was sent from an end user. Also allows specifying additional email addresses to be included.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/CreateTicketFromCustomerWithCC"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <CreateTicketFromCustomerWithCC xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <departmentId>int</departmentId>
      <fromAddress>string</fromAddress>
      <ccAddress>string</ccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <sendAutoResponder>boolean</sendAutoResponder>
    </CreateTicketFromCustomerWithCC>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <CreateTicketFromCustomerWithCCResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <CreateTicketFromCustomerWithCCResult>
        <Message>string</Message>
        <RequestResult>string</RequestResult>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </CreateTicketFromCustomerWithCCResult>
    </CreateTicketFromCustomerWithCCResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <CreateTicketFromCustomerWithCC xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <departmentId>int</departmentId>
      <fromAddress>string</fromAddress>
      <ccAddress>string</ccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <sendAutoResponder>boolean</sendAutoResponder>
    </CreateTicketFromCustomerWithCC>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <CreateTicketFromCustomerWithCCResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <CreateTicketFromCustomerWithCCResult>
        <Message>string</Message>
        <RequestResult>string</RequestResult>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </CreateTicketFromCustomerWithCCResult>
    </CreateTicketFromCustomerWithCCResponse>
  </soap12:Body>
</soap12:Envelope>