svcTickets Web Service

svcTickets

Click here for a complete list of operations.

CreateIncomingTicketWithMessageAttachment

Creates a new inbound ticket as if it was created by an end user with attachments in the message. Also allows multiple fields to be set.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/CreateIncomingTicketWithMessageAttachment"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <CreateIncomingTicketWithMessageAttachment xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <data>
        <departmentID>int</departmentID>
        <groupID>int</groupID>
        <agentID>int</agentID>
        <senderEmailAddress>string</senderEmailAddress>
        <displayName>string</displayName>
        <ccEmailAddress>string</ccEmailAddress>
        <subject>string</subject>
        <body>string</body>
        <isHtml>boolean</isHtml>
        <sendAutoResponder>boolean</sendAutoResponder>
        <pinToAgent>boolean</pinToAgent>
        <status>int</status>
        <followUpDate>dateTime</followUpDate>
        <followUpComment>string</followUpComment>
        <priority>int</priority>
        <creationDate>dateTime</creationDate>
        <attachmentIds>
          <string>string</string>
          <string>string</string>
        </attachmentIds>
      </data>
    </CreateIncomingTicketWithMessageAttachment>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <CreateIncomingTicketWithMessageAttachmentResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <CreateIncomingTicketWithMessageAttachmentResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <Ticket>
          <CustomerEmailAddress>string</CustomerEmailAddress>
          <FollowUpDateUtc>dateTime</FollowUpDateUtc>
          <ID>int</ID>
          <IdAgent>int</IdAgent>
          <IdCustomer>int</IdCustomer>
          <IdDepartment>int</IdDepartment>
          <IdGroup>int</IdGroup>
          <IsActive>boolean</IsActive>
          <IsDeleted>boolean</IsDeleted>
          <IsOpen>boolean</IsOpen>
          <IsPinnedToAgent>boolean</IsPinnedToAgent>
          <IsSpam>boolean</IsSpam>
          <LastReplyDateUtc>dateTime</LastReplyDateUtc>
          <Priority>int</Priority>
          <ReplyCountIn>int</ReplyCountIn>
          <ReplyCountOut>int</ReplyCountOut>
          <RequiresFollowUp>boolean</RequiresFollowUp>
          <ShowInFollowUpView>boolean</ShowInFollowUpView>
          <Subject>string</Subject>
          <TicketNumber>string</TicketNumber>
        </Ticket>
      </CreateIncomingTicketWithMessageAttachmentResult>
    </CreateIncomingTicketWithMessageAttachmentResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <CreateIncomingTicketWithMessageAttachment xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <data>
        <departmentID>int</departmentID>
        <groupID>int</groupID>
        <agentID>int</agentID>
        <senderEmailAddress>string</senderEmailAddress>
        <displayName>string</displayName>
        <ccEmailAddress>string</ccEmailAddress>
        <subject>string</subject>
        <body>string</body>
        <isHtml>boolean</isHtml>
        <sendAutoResponder>boolean</sendAutoResponder>
        <pinToAgent>boolean</pinToAgent>
        <status>int</status>
        <followUpDate>dateTime</followUpDate>
        <followUpComment>string</followUpComment>
        <priority>int</priority>
        <creationDate>dateTime</creationDate>
        <attachmentIds>
          <string>string</string>
          <string>string</string>
        </attachmentIds>
      </data>
    </CreateIncomingTicketWithMessageAttachment>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <CreateIncomingTicketWithMessageAttachmentResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <CreateIncomingTicketWithMessageAttachmentResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
        <Ticket>
          <CustomerEmailAddress>string</CustomerEmailAddress>
          <FollowUpDateUtc>dateTime</FollowUpDateUtc>
          <ID>int</ID>
          <IdAgent>int</IdAgent>
          <IdCustomer>int</IdCustomer>
          <IdDepartment>int</IdDepartment>
          <IdGroup>int</IdGroup>
          <IsActive>boolean</IsActive>
          <IsDeleted>boolean</IsDeleted>
          <IsOpen>boolean</IsOpen>
          <IsPinnedToAgent>boolean</IsPinnedToAgent>
          <IsSpam>boolean</IsSpam>
          <LastReplyDateUtc>dateTime</LastReplyDateUtc>
          <Priority>int</Priority>
          <ReplyCountIn>int</ReplyCountIn>
          <ReplyCountOut>int</ReplyCountOut>
          <RequiresFollowUp>boolean</RequiresFollowUp>
          <ShowInFollowUpView>boolean</ShowInFollowUpView>
          <Subject>string</Subject>
          <TicketNumber>string</TicketNumber>
        </Ticket>
      </CreateIncomingTicketWithMessageAttachmentResult>
    </CreateIncomingTicketWithMessageAttachmentResponse>
  </soap12:Body>
</soap12:Envelope>