svcTickets Web Service

svcTickets

Click here for a complete list of operations.

AddMessageToTicketWithDate

Adds a new message to an existing ticket, as if it came in on a specific date.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/AddMessageToTicketWithDate"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <AddMessageToTicketWithDate xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <fromAddress>string</fromAddress>
      <toAddress>string</toAddress>
      <ccAddress>string</ccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <toCustomer>boolean</toCustomer>
      <sendEmail>boolean</sendEmail>
      <dateMessageReceived>dateTime</dateMessageReceived>
    </AddMessageToTicketWithDate>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <AddMessageToTicketWithDateResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <AddMessageToTicketWithDateResult>
        <Message>string</Message>
        <Part>
          <CreationDateUtc>dateTime</CreationDateUtc>
          <Description>string</Description>
          <Direction>int</Direction>
          <PartId>long</PartId>
          <Recipient>string</Recipient>
          <Sender>string</Sender>
          <Type>int</Type>
          <IsDraft>boolean</IsDraft>
        </Part>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </AddMessageToTicketWithDateResult>
    </AddMessageToTicketWithDateResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <AddMessageToTicketWithDate xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <fromAddress>string</fromAddress>
      <toAddress>string</toAddress>
      <ccAddress>string</ccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <toCustomer>boolean</toCustomer>
      <sendEmail>boolean</sendEmail>
      <dateMessageReceived>dateTime</dateMessageReceived>
    </AddMessageToTicketWithDate>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <AddMessageToTicketWithDateResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <AddMessageToTicketWithDateResult>
        <Message>string</Message>
        <Part>
          <CreationDateUtc>dateTime</CreationDateUtc>
          <Description>string</Description>
          <Direction>int</Direction>
          <PartId>long</PartId>
          <Recipient>string</Recipient>
          <Sender>string</Sender>
          <Type>int</Type>
          <IsDraft>boolean</IsDraft>
        </Part>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </AddMessageToTicketWithDateResult>
    </AddMessageToTicketWithDateResponse>
  </soap12:Body>
</soap12:Envelope>