svcTickets Web Service

svcTickets

Click here for a complete list of operations.

AddMessageToTicketWithBccFromUser

Adds a new message to an existing ticket from a user with BCC address(es). Emails the message to the specified addresses.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/AddMessageToTicketWithBccFromUser"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <AddMessageToTicketWithBccFromUser xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <fromAddress>string</fromAddress>
      <toAddress>string</toAddress>
      <ccAddress>string</ccAddress>
      <bccAddress>string</bccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <toCustomer>boolean</toCustomer>
      <userID>int</userID>
    </AddMessageToTicketWithBccFromUser>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <AddMessageToTicketWithBccFromUserResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <AddMessageToTicketWithBccFromUserResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </AddMessageToTicketWithBccFromUserResult>
    </AddMessageToTicketWithBccFromUserResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <AddMessageToTicketWithBccFromUser xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <fromAddress>string</fromAddress>
      <toAddress>string</toAddress>
      <ccAddress>string</ccAddress>
      <bccAddress>string</bccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <toCustomer>boolean</toCustomer>
      <userID>int</userID>
    </AddMessageToTicketWithBccFromUser>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <AddMessageToTicketWithBccFromUserResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <AddMessageToTicketWithBccFromUserResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </AddMessageToTicketWithBccFromUserResult>
    </AddMessageToTicketWithBccFromUserResponse>
  </soap12:Body>
</soap12:Envelope>