svcTickets


Click here for a complete list of operations.

AddMessageToTicketWithBcc

Adds a new message to an existing ticket with BCC address(es). Emails the message to the specified addresses.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx/AddMessageToTicketWithBcc"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <AddMessageToTicketWithBcc xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <fromAddress>string</fromAddress>
      <toAddress>string</toAddress>
      <ccAddress>string</ccAddress>
      <bccAddress>string</bccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <toCustomer>boolean</toCustomer>
    </AddMessageToTicketWithBcc>
  </soap:Body>
</soap:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <AddMessageToTicketWithBccResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <AddMessageToTicketWithBccResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </AddMessageToTicketWithBccResult>
    </AddMessageToTicketWithBccResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /services2/svctickets.asmx HTTP/1.1
Host: portal.smartertools.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <AddMessageToTicketWithBcc xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <authUserName>string</authUserName>
      <authPassword>string</authPassword>
      <ticketNumber>string</ticketNumber>
      <fromAddress>string</fromAddress>
      <toAddress>string</toAddress>
      <ccAddress>string</ccAddress>
      <bccAddress>string</bccAddress>
      <subject>string</subject>
      <body>string</body>
      <isHtml>boolean</isHtml>
      <toCustomer>boolean</toCustomer>
    </AddMessageToTicketWithBcc>
  </soap12:Body>
</soap12:Envelope>
HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <AddMessageToTicketWithBccResponse xmlns="http://www.smartertools.com/SmarterTrack/Services2/svcTickets.asmx">
      <AddMessageToTicketWithBccResult>
        <Message>string</Message>
        <Result>boolean</Result>
        <ResultCode>int</ResultCode>
      </AddMessageToTicketWithBccResult>
    </AddMessageToTicketWithBccResponse>
  </soap12:Body>
</soap12:Envelope>