SmarterTrack 5.1.3834 Released

SmarterTools announces the release of SmarterTrack 5.1.3834. Highlights of the SmarterTrack 5.1.3834 release include:

  • ADDED: A new role permission that allows employees to modify the start date and due date of tasks.
  • ADDED: A new ticket setting that allows the idle time to be reset when a call log is added to a ticket.
  • ADDED: Agents viewing tickets via the mobile interface can now view information pertaining to a ticket's idle time, department, group, and agent.
  • ADDED: Ticket counts are now displayed on the mobile interface navigation pages.
  • CHANGED: The department setting for changing the requirements for starting a ticket in the portal has been renamed for clarity.
  • And more...

A complete listing of the new features and improvements is available on the SmarterTrack Release Notes page.

To access this latest version, visit the SmarterTrack Download page.

If you have any questions about the SmarterTrack 5.1.3834 release, contact us at sales@smartertools.com.

Thank you for using SmarterTools products!