SmarterTools announces the release of SmarterTrack 3.1.3050. Highlights of this minor release include:
- ADDED: Canned replies can now be set as being for Tickets, Chats, or Both.
- ADDED: New Event Action for KB Articles - Set Item Properties.
- ADDED: New search option for Tickets that includes Active and Waiting tickets.
- ADDED: New svcOrganization web service that allows querying of departments, groups, agents, and agent/group memberships.
- ADDED: Tickets can now be pinned during the transfer process.
- ADDED: Toolbar added to agent chat that supports Spell Check, Add Canned Reply, and HTML mode toggle.
- CHANGED: More than one new ticket window can be opened at a time.
- Many more additions, enhancements, and improvements.
A complete listing of the new features and improvements relating to this release is available by viewing the SmarterTrack 3.x Release Notes.
Remember, minor upgrades are FREE for all SmarterTrack 3.x customers and proper upgrade instructions can be found by visiting the Upgrading SmarterTrack help page. To access this download, visit the SmarterTrack 3.x Download page.
If you have any additional questions about the SmarterTrack 3.1.3050 production release, contact us at:
Thank you for using SmarterTools products!