Upgrade Protection - Renewal/Reinstatement

General Topics

What is SmarterTools' upgrade protection policy?
SmarterTools customers are provided 12 months of upgrade protection coverage with the purchase of any new SmarterMail, SmarterTrack, or SmarterStats license. Upgrade protection includes access to all major and minor version upgrades for 12 months from the date of purchase at no additional charge.

For example, if a new SmarterMail license is purchased on September 1, 2009, upgrade protection will expire on August 31, 2010. During this time, the customer can download and install any minor version upgrades—and, if SmarterTools issues a major release of SmarterMail before expiration date, the license can be upgraded to the latest version at no additional charge. With SmarterTools’ upgrade protection coverage, customers will always have access to the latest features and fixes.

Upgrade Protection

Does upgrade protection automatically renew?
Actually, no. Auto-renewal can be a hassle for many businesses. Therefore, SmarterTools begins contacting customers well ahead of their expiration date, and a number of automatic messages are sent out with varying frequency reminding customers of their upgrade protection expiration date and how to renew. SmarterTools makes every effort to notify customers of their renewal date so that they can take advantage of the significant savings available.

I have current upgrade protection coverage. How do I upgrade my software to the latest version?
If you have current upgrade protection coverage, SmarterTools will automatically upgrade your license key to the most recent version when new versions of SmarterMail, SmarterTrack, or SmarterStats are released. This will allow you to download and install the newest version of the product from the SmarterTools website.

How do I extend/renew my upgrade protection?
Customers can renew their upgrade protection up to 60 days before their current coverage expires, ensuring continuous coverage for an additional 12 months at only 40% of the new product price.

For example, the customer that purchased a new SmarterMail license on September 1, 2009, may renew his upgrade protection as early as July 1, 2010 (60 days before his current upgrade protection coverage expires) to extend his upgrade protection coverage through August 31, 2011.

NOTE: SmarterTools does not offer auto-renewals for upgrade protection.

My upgrade protection expired. How do I reinstate upgrade protection coverage?
SmarterTools offers upgrade protection reinstatements to customers whose upgrade protection coverage has expired for 85% of the new product price. Upgrade protection reinstatements allow the customer to upgrade to the most recent version of the product and include 12 months of upgrade protection coverage at no additional charge.

For example, if a customer purchases a new SmarterMail license on September 1, 2009, and does not renew upgrade protection coverage, the initial coverage term will expire on August 31, 2010. After this date, an upgrade protection reinstatement is required. If he purchases a reinstatement on November 1, 2010, he will be able to upgrade to the latest version of SmarterMail and will receive upgrade protection coverage through October 31, 2011 at no additional charge.

Because reinstatements are priced much higher than renewals, it is generally more cost effective to maintain current upgrade protection and remain on the latest version than to allow upgrade protection coverage to expire and then reinstate later.