Embed SmarterTrack Within a Third-Party Site

At times, an administrator may wish to embed pieces of the customer facing portal (e.g.: KB articles, News items, etc) within a third-party site. This is an advanced feature that has security considerations and requires extensive HTML knowledge. Though not recommended, this can be accomplished in all versions of SmarterTrack.

Applies to SmarterTrack 11.x-12.x

Follow the steps below to allow SmarterTrack to be embedded within a third-party site:
 
  1. Log into your SmarterTrack installation as the System Administrator.
  2. Click on Settings in the navigation pane.
  3. Expand the Configuration folder and click Security
  4. Click on the Options tab and check the box next to Allow interface to be embedded in another site (not recommended).
  5. Click Save.
NOTE: By default, SmarterTrack protects your site from click jacking, which is where a malicious site embeds a frame to your site, then watches the traffic in order to steal passwords or execute code. By enabling this feature and embedding SmarterTrack into a third-party site, you bypass that protection.

 

Applies to SmarterTrack 6.x-10.x 

This functionality is enabled by default.

 

Learn more about the SmarterTrack online help desk and how you can improve your overall customer service.

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