Support Packages

SmarterTools offers a variety of support packages that customers can purchase for technical assistance. Packages offer reduced per-ticket costs, and higher-level packages include Emergency 24x7 Support. For more information on the support tickets options available and answers to common questions, please refer to the SmarterTools Support Policy.

Silver Support Package - BUY NOW

$249 and includes 10 Email Tickets

Gold Support Package - BUY NOW

$449 and includes 10 Email or Phone Tickets

Platinum Support Package - BUY NOW

$749 and includes 10 Email or Phone Tickets plus two Emergency 24x7 Tickets

Custom Support Package

Custom support packages are for large organizations or companies requiring specialized SLAs. To request a custom support package, please contact our sales team by emailing sales@smartertools.com

Pricing and Details

  • Pricing varies
  • Includes a variety of options that may include:
    • Unlimited product maintenance
    • Advanced notice of releases and planned features
    • Participation in private BETA programs and special promotions
    • Emergency 24x7 Tickets
    • Installation and Upgrade Tickets
    • Bi-weekly meetings with technical support and lead product developers
 
NOTE: All support tickets expire 12 months from the date of purchase.

Feedback

Add Feedback
support tickets expire, will there be brought forward to next year?
Simon Boo (November 26, 2014 at 1:09 AM)
Hi Simon. Support tickets cannot be reinstated. If there are no valid tickets on your account you would need to purchase more individually or in a package.
Andrea Rogers (November 26, 2014 at 8:16 AM)

Add Feedback