How to Hide the Live Chat Tab on the Portal

There may be times when you want to hide the live chat tab on your main portal but you still want to use the live chat features in SmarterTrack. For example, you want to continue using live chat via the live chat links you can place on your website, in your shopping cart or other places but you only want the portal to be used for submitting tickets, seeking guidance from your knowledge base, using the Community, etc.

The simplest way to do this is to use custom CSS to hide the tab. The code to use is very simple:

#chattab{display:none;}

This hides the tab on your portal but keeps live chat active and usable via your live chat links.

For more information in using custom CSS, see our article: Change CSS for a Brand.

 

Learn more about SmarterTrack’s helpdesk system, which includes live chat, a self service portal and knowledge base software.

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