Usability Issues in Internet Explorer 11

Applies to SmarterStats 7.x - 11.x

There may be cases where the SmarterStats web interface does not display properly or does not function as intended in Internet Explorer 11. To address these issues, do ALL of the following:

  1. Remove the App_Browsers folder from SmarterStats
    • Navigate to the MRS folder of your SmarterStats installation. By default this is located at: C:\Program Files (x86)\SmarterTools\SmarterStats\MRS
    • Locate the App_Browsers folder, and delete the folder completely (if it exists)
    • Newer builds of SmarterStats may not have this folder. If it is not present in your installation, skip this step.
  2. Apply the Microsoft .NET patch
    • Download and install the Microsoft patch located at: http://support.microsoft.com/kb/2836939/en-us
    • NOTE: A server reboot will be required to complete the installation of this patch. Also note that if .NET 4.5 is installed, this patch may not be required as it is included in the .NET 4.5 Framework.
  3. Register the browsers within IIS
    • From the command prompt run the following command based on your server operating system
      • For 64-bit operating systems
        C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regbrowsers -i
      • For 32-bit operating systems
        C:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regbrowsers -i
    • Once the browsers have been registered an IIS reset will need to be completed. From the command prompt run the following:
      • IISRESET

If the steps above do not solve your issues, it could be that there are browser overrides in .Net that are causing issues.  Follow the steps below to replace the files with .Net defaults:

  1. Download the browser config file from http://www.smartertools.com/downloads/other/browsers.zip
  2. Make a backup copy of your C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\Browsers folder
  3. Delete the contents of C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\Browsers
  4. Extract the downloaded file into C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\Browsers
  5. From the command prompt run the following:
    • IISRESET

That will replace your browser files with .Net defaults.

 

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I have tried all these steps. My screen looks like its unformatted or something. I have a few icons at the top and then you scroll way down and you see some links sitting on the left side of the page in a jumbled up fashion. You can click the one you want to get to the next screen but the drop down selections run over the top of other things and it doesn't look like its supposed to at all. Started with IE 9 for server 2008 R1 and upgraded to IE 11 and issue still occurs after trying all these steps. Same issue in Chrome.
James Poto Jr (March 26, 2014 at 5:07 AM)

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