Requirements for Installation Assistance

Below are the prerequisites that need to be installed on a server before SmarterTools support will begin a fresh installation of the product or perform a product upgrade. Our responsibilities revolve around getting our products installed or upgraded, then configured as needed. Therefore, there are certain preparations that the customer needs to have in place before we can do the work we need to do. Please be sure to review the system requirements for SmarterMail, SmarterTrack or SmarterStats prior to requesting assistance.Those preparations include:

• Ensure the license being installed or upgraded has active Maintenance and Support.

For SmarterMail

• IIS is installed
• .NET Framework is installed
• Windows Server OS
• Port 25 and 110, and 143 are open
• DNS changes in place to ensure email is working. (MX, Reverse DNS, etc.)

For SmarterTrack

• IIS is installed
• .Net 4.7 
• Windows Server OS
• MSSQL or MySQL

For SmarterStats

• IIS is installed
• .Net 4.5 
• Windows Server OS