On occasion, SmarterMail users may forget their login password. Instead of having them contact the system administrator, they can request an automatic password reset if this functionality is enabled on their domain and they have a backup email address on file. Enabling this functionality can ensure that system administrators spend the majority of their time on mail server management tasks. NOTE: The user must have a backup email address on file to utilize the password reset functionality. For information on setting up the backup email address, please see the KB article Set Up a Backup Email Address.
Follow these steps to enable the password reset functionality:
- Log into SmarterMail as the system administrator.
- Click the Settings button in the menu along the top.
- Switch the Enable Password Retrieval toggle to ON.
- Click Save.
Now, when a user can't remember their chosen password, they can click the Forgot password link on the login page and an email with instructions on how to reset the password will be sent from the system.