SmarterTrack Communicator does not ring on outgoing calls

Applies to SmarterTrack 11.x-12.x

This error may be caused by a network firewall or by utilizing DHCP setting on the network router. The error can be resolved by adding a STUN server to aid with Network Address Translation. STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewall or router with their packet routing. Once you have set up a STUN server you may add the settings to your VOIP accounts by doing the following:

  1. Log in to the SmarterTrack Management Interface with an administrator account.
  2. Go to Settings >> Configuration >> VOIP.
  3. Select the VOIP Accounts tab and double-click the agent you wish to edit or select their name and click the edit button.
  4. Click on the STUN tab at the top of the edit window.
  5. Fill in the server address and port for your STUN server.
  6. Click the OK button to save your changes.

 

Applies to SmarterTrack 8.x - 10.x

This error may be caused by a network firewall or by utilizing DHCP setting on the network router. The error can be resolved by adding a STUN server to aid with Network Address Translation. STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewall or router with their packet routing. Once you have set up a STUN server you may add the settings to your VOIP accounts by doing the following:

  1. Log in to the SmarterTrack Management Interface with an administrator account.
  2. Navigate to the Settings section and open the System Settings tree by clicking on the + icon.
  3. Under System Settings open the Setup tree by clicking on the + icon.
  4. Select VOIP Accounts under Setup and double-click the agent you wish to edit or select their name and click the edit button.
  5. Click on the STUN tab at the top of the edit window.
  6. Fill in the server address and port for your STUN server.
  7. Click the OK button to save your changes.

To use the STUN server with SmarterTrack Communicator please do the following:

  1. From the SmarterTrack Communicator's phone interface click on Manage from the top menu and select Settings.
  2. Check the box next to Connect to STUN server.
  3. Click the OK button to save your changes and restart SmarterTrack Communicator.

 

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