Prevent Agents from Changing their Status

System administrators can prevent agents agents from changing their status in SmarterTrack. This feature is useful for companies that require agents to check in with their managers before ending their shift.

Applies to SmarterTrack 11.x-12.x

Follow these steps to disable agents from changing their status:

  1. Log in to the SmarterTrack management interface as a System Administrator.
  2. Click the Settings icon.
  3. Expand the Manage folders in the navigation pane.
  4. Click Roles. A list of available roles will load in the content pane.
  5. Select the Agent role and click Edit.
  6. Click the Options tab.
  7. In the Distribution field, select Custom from the list.
  8. Click the Distribution tab.
  9. Uncheck the Manage Agent Status checkbox.
  10. Click Save.

 

Applies to SmarterTrack 7.x - 10.x

Follow these steps to disable agents from changing their status:

  1. Log in to the SmarterTrack management interface as a system administrator.
  2. Click the Settings icon.
  3. Expand the System Settings and Organization folders in the navigation pane.
  4. Click Roles. A list of available roles will load in the content pane.
  5. Select the Agent role and click Edit.
  6. Click the Options tab.
  7. In the Distribution field, select Custom from the list.
  8. Click the Distribution tab.
  9. Uncheck the Manage Agent Status checkbox.
  10. Click Save.
For more information, please see the Roles page of the SmarterTrack Online Help.

 

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