Create and Use Broadcast Messages

Broadcast messages are system-wide announcements that allow the administrator to communicate to all online agents and/or users simultaneously.

Applies to SmarterTrack 10.x-12.x

This functionality has been removed from SmarterTrack.

Applies to SmarterTrack 6.x - 9.x

Follow these steps to create a broadcast message:

  1. Log in to the SmarterTrack management interface as an administrator.
  2. Click the settings icon.
  3. Expand the System Settings and Who's On folders in the navigation pane.
  4. Click Broadcast Messages.
  5. Click New in the content pane toolbar.
  6. Type the name of the broadcast message and choose the message recipients. Then type the text of the broadcast in the Message field.
  7. Click Save.

To send a broadcast message, follow these steps:

  1. Log in to the SmarterTrack management interface as an administrator.
  2. Click the settings icon.
  3. Expand the System Settings and Who's On folders in the navigation pane.
  4. Click Broadcast Messages.
  5. Select the message(s) that you want to send.
  6. Click Send in the content pane toolbar.

For more information, please refer to the Broadcast Messages page in the SmarterTrack Online Help.

 

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So this only broadcasts to all ONLINE users? What if I want to send a message to everyone that has an account on our system?
Michael Biolsi (December 10, 2013 at 10:55 AM)
Yes, broadcast messages are just for people currently online and when you're using the Who's On functionality. They are primarily used to notify people currently on your website about any impending maintenance, or possibly to entice them to a page on the site - like a product page or a specific landing page detailing a sale or some other special offer. You could also provide a specific discount code or sale offer via a broadcast message.

To send a message to all users in your system, you'd need to get their email information (e.g., copy/paste the users) and send the message via your email account or any email marketing software you have.

Derek Curtis (December 10, 2013 at 10:59 AM)

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