What an Installation or Upgrade Ticket Covers

SmarterTools offers an Installation and Upgrade Ticket to assist with the installation or upgrade of SmarterMail, SmarterTrack, or SmarterStats software. This can be performed via Webex or through an RDP connection to the server, and may last up to two hours.

The following is a list of what is covered with an installation and upgrade ticket:

  • Installation of SmarterMail, SmarterTrack, or SmarterStats software onto a single server
  • Upgrading SmarterMail, SmarterTrack, or SmarterStats software to the most recent major version allowed under the customer's license
  • Setting up an IIS site and host-header
  • Testing of the installed application

The following is a list of what is not covered with an installation and upgrade ticket:

  • Migration of data from one server to another
  • Making DNS changes
  • Installation of server related software (IIS, etc.)
  • MS SQL Server and/or MySQL (or other database platform) maintenance, installation, etc.
  • Integration with control panels or other third-party applications
  • Training
For more information or to purchase an Installation or Upgrade ticket, please see the home page of the Support Portal. 
 

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I have SmarterMail 11.x. We need some assistance in reconfiguring our SM. For instance our mail server name is https://mail.netsolutionsna.com with an SSL installed on 68.71.250.134. The web interface URL is https://www.safesecurewebmail.com (68.71.250.173). We have 402 domains and 2260 user accounts. I do not think either domain is configured correctly for secure connections via POP or IMAP.

We are using a dedicated Windows 2008 R2/IIS 7.x server with 8GB RAM. We have an unused VPS that I would like to have configured to utilize Incoming and Outgoing Gateways as I believe this may help with server overload and temporary retention of email when the server needs to be restarted, which is too often.

When we reboot the server things are fairly fast for a period of days or weeks before we get complaints of Timeouts, slow load times via webmail accounts and Outlook connection errors being reported. Typically these are short term issues, but still require investigation as best we can.

I am willing to pay for support for someone to take a look at our current setup, make recommendations and help us to optimize our current settings with a longer term goal of eventually setting up a backup server.

Can someone provide me an estimate of what this kind of help may cost so that I can purchase an appropriate support package.

Bob

Bob Reynolds (February 14, 2014 at 1:01 PM)
Hi Bob,

A ticket to our sales team (sales@smartertools.com) is the best way to get this taken care of.

Brian Ward (March 7, 2014 at 12:56 PM)

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