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SmarterMail v13.1.5451, Internet Explorer 8&9 Delete Issue!
Problem reported by David Fisher - December 6, 2014 at 12:34 PM
Resolved
Hi,
 
  Even though the system requirements still say IE 8 is support, just not fully supported, it seems it is pretty much unusable in the latest SmarterMail v13.1, I am not sure if the prior SmarterMail v13.0 releases had this working.  But you cannot delete any emails, you can check them but cannot do anything at the delete bar at top, it will not let you even right click on the emails too.
 
  If I get a chance I will test prior version to see if this is broken only in latest release.
 
  I understand Win XP & IE 8 are all discontinued, but not everyone is off those, and also the system requirements are not updated saying it will no longer work.
 
Thanks,
-dave

8 Replies

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2
John Marx Replied
December 7, 2014 at 7:48 PM
Based on Microsoft has discontinued support for Windows XP and IE8 is four versions old I would hope that we (SmarterTools) would remove they support IE8 and continue moving forward to supporting more HTML5 functions that will provide a better customer experience. If someone is using Windows XP, and we have a few of them, we recommend they use the latest version of Google Chrome which will solve your problem.
0
David Fisher Replied
December 9, 2014 at 11:27 AM
Hi,
 
  I rolled back my SmarterMail and it seems to have fixed the issue, so I am still wondering only two of us spoke out about Internet Explorer issues with the latest SmarterMail v13.1, at first I thought it was just IE 8, but it seems Vista users using IE 9 are having the same issue.  Maybe only certain installs are having this issue, which I do not see how, or people have not upgraded to SmarterMail v13.1, as there isn't the forum sticky at top we used to have, so people might not know about it.
 
Thanks!
-dave
 
0
Ronald Raley Replied
December 10, 2014 at 12:30 PM
We are experiencing the same issue after upgrading from SmarterMail 13.0 to SmarterMail 13.1.  If someone is able to obtain an official response from SmarterTools, please post it here.  It would be extremely helpful.
 
We are weighing out our options at this point.
 
If SmarterTools will be providing a fix, we'll wait patiently.  If a fix is not being considered, we'll need to roll back to SmarterMail 13.0.
 
But before doing anything, I think it is best that we hear from the vendor first.
 
Thanks,
Ron
1
Matt Petty Replied
December 10, 2014 at 2:50 PM
Employee Post
It certainly is a javascript problem, we had a fix that prevented javascript from piling up under some circumstances. You can see an example of this massive slowdown by going to the calendar and clicking the next month arrow, after about 5 clicks browsers will slow to a crawl. 
 
In 13.1 we fixed this issue but it seems IE 8&9 were negatively impacted. We are working on this at the moment.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matt Petty Replied
December 10, 2014 at 4:13 PM
Employee Post
This has been fixed.  You might consider downloading a custom build.
 
If you need a custom build for this now, you may contact our support, otherwise you will see it in the next minor release.
 
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Rod Lasky Replied
December 11, 2014 at 12:17 PM
Employee Post
Hello all,
This custom build can be downloaded from this location.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Ronald Raley Replied
December 11, 2014 at 12:55 PM
We're back in business.  Thanks for your help SmarterTools!
0
Tina Cline Replied
January 30, 2015 at 6:51 AM
Can anyone confirm if this fix is in release 13.2.5507?  I do not see it in the release notes.
Thanks

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