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Reset Admin Password - V4.x
Question asked by Adam Willford - November 27, 2014 at 9:59 AM
Answered
Hi all,
 
Hoping someone here can help us out a little bit...
 
We are currently in the process of migrating our web servers to new ones and that includes SmarterStats.
 
As part of this, we are aiming to export particular sites from the old server..
 
There is a KB I have found and it seems be easy enough to do that, however the problem is we are unable to remember the main administration account password.
 
Again, there is a KB I have found on this however it relates to v6.x onwards.
 
The Help files have a link to a KB article but I assume it has been deleted, as it now just links to the main page.
 
Is there anyone around that knows how to reset it on that old of a version?
 
Thank you in advance!
 
Adam   

2 Replies

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0
Bruce Barnes Replied
November 27, 2014 at 6:08 PM
You will require ADMINISTRATIVE access to the server on which SmarterMail is installed.
 
Once you've logged into the server, follow the instructions in this KB article from SmarterMail:
 
 
There is no other way to reset the master SmarterMail ADMIN username and password.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Grady Werner Replied
January 7, 2015 at 10:11 PM
Employee Post
The process should still be the same.  I believe that the MRS\App_Data\Config\AppConfig.xml file has been there since SmarterStats 3.  Our customer service just didn't confirm that resolution against versions older than 6.x.
 
 
If you still can't find it, that's what our support department is good at helping with.  Start a ticket and we'll walk you through it.
Grady Werner
Development Manager
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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